Refund– 

oesii (MONEY BACK GUARANTEE)

The oesii Money Back Guarantee protects both buyers and sellers across the oesii marketplace.
It ensures that buyers receive exactly what they ordered — or get their money back.
This policy defines how refunds, claims, and payment disputes are handled to maintain a fair and trusted shopping environment.

📑 Table of Contents

1. Overview
2. Coverage, Eligibility & Exclusions
3. When the Buyer Doesn’t Receive an Item
4. When the Item Doesn’t Match the Listing
5. oesii Authenticity Guarantee
6. When the Seller Doesn’t Fulfill Their Return Policy
7. Return Requirements & Return Shipping
8. Estimated vs Actual Delivery Dates
9. Appeals & Extensions
10. Refunds, Payment Holds & Reimbursements
11. Loss of Coverage
12. Other Terms & Related Policies

🧭 1. Overview

The oesii Money Back Guarantee allows buyers to shop confidently.
If an item doesn’t arrive, arrives damaged, or isn’t as described, buyers may qualify for a full refund.

This policy explains:

• Which transactions are covered
• Buyer and seller responsibilities
• Refund and return procedures
• Excluded cases and special conditions

🛡️ 2. Coverage, Eligibility & Exclusions

Covered Situations

• Item not received (not delivered or unavailable for pickup)
• Item not as described (wrong, damaged, defective, or counterfeit)
• Seller fails to honor their stated return policy

Buyer Eligibility

• Must pay through oesii checkout using an approved payment method
• Must follow all reporting timelines and steps outlined in this policy
• Must not use multiple dispute channels for the same issue

Seller Responsibilities

• Deliver items exactly as described and on time
• Respond to buyer claims within the stated timeframe
• Provide valid tracking details and proof of delivery

Eligible Payment Methods
Currently, oesii supports the following:
🌍 International Payments: PayPal

• All international disputes will be handled directly by PayPal.
• oesii will assist both parties throughout the PayPal resolution process.

🇮🇳 Domestic Payments (India): Razorpay

• Razorpay manages all domestic payment disputes.
• oesii’s internal team will coordinate to ensure quick resolution.
• Razorpay also supports limited international transactions.

❌ Not Covered:

• Direct wire transfers, cash, or external payment methods
• Offline deals, money orders, or unverified escrow
• Personal transactions outside oesii

Excluded Items

• Real estate, vehicles, or industrial equipment
• Digital downloads, NFTs, or services
• Businesses, websites, or classified ads
• Travel tickets, perishable goods, or event passes

📦 3. When the Buyer Doesn’t Receive an Item

If the seller fails to deliver the order:

• The buyer is entitled to a full refund including shipping fees.
• Sellers may be required to reimburse oesii for the refunded amount.

Deadlines:

• Buyer must report non-delivery within 30 days of the estimated or actual delivery date.
• Seller must respond within 3 business days.
• Buyer may escalate to oesii if unresolved after 3 days.

Proof of Delivery Requirements:

• Valid tracking ID showing “Delivered” or “Attempted Delivery.”
• Delivery address (matching city and postal code).
• Delivery date and, if applicable, recipient signature for items above $750.

Exclusions:

• Wrong address provided by buyer.
• Buyer’s own courier or freight forwarding services.

🎯 4. When the Item Doesn’t Match the Listing

Refunds are allowed if:

• The item is incorrect, incomplete, or defective.
• The received item significantly differs from its description.
• Counterfeit or imitation goods were sent.

Timelines:

• Buyer must request a return within 30 days of delivery.
• Seller must respond within 3 business days.
• Refund must be issued within 2 business days of receiving the return.

Special Cases:

• Counterfeit items: Buyer may not be required to return them.
• Perishable or event-based items: Refund processed without return if verified.

🪪 5. oesii Authenticity Guarantee

For eligible items marked with “Authenticity Guarantee”:

• Seller ships directly to a verified authentication partner.
• The authenticator checks the item’s authenticity and condition.
• If verified, the item is shipped to the buyer.

Return Under Guarantee:

• Must be returned via the same authentication channel.
• Certain categories (sneakers, collectibles, luxury goods) may be final sale, except for damage or listing errors.

🛍️ 6. When the Seller Doesn’t Fulfill Their Return Policy

If the seller advertises “returns accepted,” they must honor that promise.
If they fail to do so:

• oesii will treat the case as “item not as described.”
• Buyer will receive a refund.
• Seller must reimburse oesii accordingly.

🚚 7. Return Requirements & Return Shipping

Seller Must:

• Accept valid return requests promptly.
• Provide a prepaid shipping label if at fault.
• Keep return address up to date.
• Cover customs charges on international returns.

Buyer Must:

• Return the item in the same condition received.
• Use the provided shipping label or method.
• Ship the return by the stated deadline.

Who Pays Return Shipping:

• Seller pays when item is defective or not as described.
• Buyer pays for “change of mind” returns, depending on seller policy.

🕓 8. Estimated vs Actual Delivery Dates

Deadlines are based on whichever occurs first:

• Actual delivery date (if on time).
• Estimated delivery date (if delayed or untracked).

🧾 9. Appeals & Extensions

• Both parties may appeal oesii’s decision within 30 days of case closure.
• Extensions are granted only for legitimate delays (customs holds, courier strikes, fraud investigations, etc.).

💳 10. Refunds, Payment Holds & Reimbursements

• Refunds are always sent to the original payment method.
• If unavailable, oesii may offer an alternative (PayPal or voucher).
• Currency exchange rates are applied as at purchase time.
• oesii may hold seller payouts while a dispute is active.
• Sellers must reimburse oesii for any refund paid to the buyer on their behalf.

🚫 11. Loss of Coverage

Buyer protection may be voided if the buyer:

• Withdraws or cancels their case prematurely.
• Files duplicate claims (e.g., chargeback + oesii claim).
• Provides false or manipulated evidence.
• Returns a different or used item.

Abuse of this policy may result in account suspension or ban.

📜 12. Other Terms & Related Policies

• oesii may share limited data with authorities or partners as required by law.
• The Money Back Guarantee is not a warranty but a buyer protection system.
• Special protection terms apply to business or vehicle categories.
• oesii’s case decisions are final and binding, except where prohibited by law.

✅ Final Notes

The oesii Money Back Guarantee is designed to protect buyers and sellers equally.
By trading on oesii, you acknowledge and accept this policy as part of oesii’s Marketplace Terms.

Effective Date: September 2025