Frequently Asked Questions

What Shipping Methods Are Available?

oesii supports multiple shipping methods so you can choose based on speed, cost, and convenience:

• Standard Shipping: Economical option with reliable transit times. Best for non-urgent purchases.

• Express / Priority Shipping: Faster delivery for a higher fee. Ideal for urgent or time-sensitive items.

• Seller-Managed Shipping / Local Courier: Some sellers use their own couriers or local delivery services—availability varies per listing.

• Click & Collect / Local Pickup: Available when a seller offers pickup as an option.

At checkout, you’ll see all available options and estimated delivery times for your order. Shipping choices depend on the seller’s settings, item weight and dimensions, and your shipping address.

Do You Ship Internationally?

Yes — sellers on oesii ship internationally. Important details:

• Availability: Not all sellers ship outside their country. Listings that do will show available countries and estimated shipping costs.
• Customs & Duties: International shipments may incur customs duties, taxes, or import fees. Unless stated otherwise, these fees are the buyer’s responsibility and are collected by the carrier or customs authority.
• Delivery Time: International delivery varies widely depending on the carrier, customs, and distance. Always check estimated delivery windows and tracking updates.
• Returns: International return policies may differ—check the item’s return section before ordering.

How Long Will It Take To Get My Package?

Delivery time depends on the seller’s handling time, chosen shipping method, and destination.

• Handling time: How long the seller takes to pack and hand over the parcel (often listed on the product page, e.g., 1–3 business days).
• Transit time:
  • 1–3 days for express domestic shipments.
  • 3–10+ days for standard domestic.
  • Several days to weeks for international shipments.

You’ll receive notifications when your order ships. Check tracking for updates; if delayed, contact the seller first, then oesii Support if needed.

What Payment Methods Are Accepted?

Oesii supports a range of secure and widely used payment options, depending on your country and the seller:

• PayPal (currently active)
  Note: All disputes related to PayPal payments should be handled directly through PayPal.
   
• Credit and Debit Cards (Visa, MasterCard, etc.)
• Local Bank Transfers / Net Banking
• UPI & Local Wallets (where available)
• Cash on Delivery (COD)
  Available only for select sellers and regions.

Important: Oesii does not store your card or payment details. All transactions are securely processed through trusted third-party payment providers.

Is Buying On-Line Safe?

Yes — oesii takes buyer safety very seriously:

• Secure payments: Industry-standard encryption and trusted processors.

• Buyer protection: If your order doesn’t arrive or differs significantly from its description, you can open a dispute for a refund.

• Seller verification: All sellers are verified and must provide valid identity and bank details before receiving payouts.

• Fraud detection: Automated checks identify suspicious activities; oesii may temporarily hold funds to protect both parties.

➡️ For maximum safety: always pay within oesii, keep order messages, and follow official dispute procedures.

How do I place an Order?

Ordering on oesii is simple:

1. Find your desired product and select size, color, and quantity.

2. Click Add to Cart or Buy Now.

3. Go to Cart → Proceed to Checkout.

4. Confirm your shipping address and select a shipping option.

5. Choose your payment method and complete payment.

You’ll receive an order confirmation and a shipping confirmation once dispatched. Apply coupons or gift cards at checkout if available.

How Can I Cancel Or Change My Order?

• Before shipping: You can cancel or edit orders before the seller ships. Go to My Orders, select the order, and choose Cancel/Change, or contact the seller immediately.

• After shipping: Cancellations aren’t possible after dispatch. You’ll need to receive the order and then follow the returns process (if eligible).

• If the seller doesn’t respond: Contact oesii Support to escalate the request.

• Act quickly — the sooner you reach out, the higher the chance to update or cancel before shipment.

Do I need an account to place an order?

✅ Yes, an oesii account is required to place orders.

Having an account offers several important benefits:

• Track your orders and access full purchase history.

• Faster checkout with saved addresses and payment methods.

• Easier returns and dispute handling.

• Access to wishlists, saved items, and promotions.

• Better communication with sellers and support.

Creating an account ensures a secure, personalized, and reliable shopping experience across the oesii marketplace.

How Do I Track My Order?

• Once your order ships, you’ll receive a shipping confirmation with tracking details.

• You can also view real-time updates in My Orders on your oesii account.
  If tracking shows no movement for several days, contact the seller first, then oesii Support if unresolved.

How Can I Return a Product?

Returns depend on the seller’s policy. General process:

1. Check the product’s Returns & Refunds section to confirm eligibility.

2. Go to My Orders → select order → Request Return and choose a reason.

3. Follow instructions from the seller (they may send a prepaid label or return address).

4. Once the item is received and inspected, the refund or replacement is processed.

💡 Keep original packaging, tags, and proof of shipment. Upload photos for damaged or incorrect items.